We do our very best to produce exactly the right experience for our customers and 99% of the time, we get it right. On the rare occasion that mistakes occur, we offer our satisfaction guarantee.
However, don't just take our word for it. Below is feedback from real customers. Or, click the Shopping.com logo to read independent reviews of Arena Flowers.
View customer feedback by month
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September 2006
Thursday 09 October 2008
Hello! This is the second time I have ordered from you and, as the last was so successful, I am happy to use the company again and I feel confident that the orchids will be as sensational as the last Bouquet order.
It is good to know a reliable company when I am ordering from so far away.
Sincerely, Mrs Gloria C Sydney Australia
Tuesday 07 October 2008
Many thank´s for good service.
Jitka
Monday 06 October 2008
She was delighted. Thanks.
TIM
Sunday 05 October 2008
Diana was delighted. Many Thanks.
Wendy
Sunday 05 October 2008
Mum was delighted with the flowers thanks.
Will use you again.
Penelope
Saturday 04 October 2008
Thank you so much, my sister and her husband loved the flower arrangement, I'm waiting for her to send me a picture.
Jessie
Saturday 04 October 2008
Yes indeed, your flowers were delivered on time and made the b'day of miss edcy a special one. thanks a lot, you're very efficient.
Elmo
Friday 03 October 2008
Mrs B told me the flowers were beautiful and arrived next day as you say on web site, so I will definitely use your service again.
Gillian
Monday 29 September 2008
Dear Marijke & Team
Thank you, the flowers you delivered to our friends Cinette & Hedwig were fabulous - especially the roses! The champagne was also excellent quality and our friends really appreciated it.
I'd also like to say that you took care to ensure the delivery address was correct as this was a new building not yet listed in the postcode database.
Great job, wonderful service and even better quality gifts. I will definitely be checking your website when its time for christmas shopping :)
Thank you so much!
Kind regards
Julia A
PS: Your London branch also gave us a great service back in May when we had to order a bridal bouquet with only 48 hours notice - clearly Arena has got the idea of customer service very well. thanks again!
Friday 26 September 2008
Shelagh was thrilled with her flowers. Thank you!
Anna
Friday 26 September 2008
Thank you the flowers were very well received. What a prompt and efficient service. I looked at a lot of web sites before I chose yours and I like knowing that everything is in the price you see, a lot of them add delivery on at the end which is frustrating when you are working to a budget.
Amelia
Friday 26 September 2008
Oh THANK YOU!!! A colleague here recommended you as a flower ordering
company with that extra difference and you have proved her right! Many many thanks.
Fran
Friday 26 September 2008
My daughter was so happy with her flowers they came early as well she lives in Cyprus I live in england I was nervous sending things on line but it was great thank you happy customer.
Susanne
Thursday 25 September 2008
Just received a "thank you" message from Dilana a short time ago....she said we made her day! Thanks to you for helping bring some major happiness to a sweet n important person in our lives! We are appreciative for your very fine service n the flowers were lovely... she sent us a pic with her e-mail! We will return to you for any additional international orders in the future! Our experience was a most pleasant one!
Nancy
Thursday 25 September 2008
Good morning arena,
Just to let you know that I am very happy with your service. My order was delivered first thing and Mrs Daniels who received them was overjoyed with what she received.
Thanking you for excellent service – this is very rare these days.
Tracy B
Wednesday 24 September 2008
Natalia was delighted with the bouquet – Flowers were just her colour.
John
Wednesday 24 September 2008
My compliments to all of you on very friendly and fail-safe service!
Danuta was really very nice surprised.
Thank you again for all endeavours to assist!
Malina
Tuesday 23 September 2008
Thank you for the text and e mail which assured me that the flowers had arrived safely.
Elizabeth
Tuesday 23 September 2008
Excellent A+++++++
To the great people at Arena Flowers,
My first time as an Arena customer, and certainly won’t be the last. Excellent customer service could not fault it. I ordered flowers from the UK to Holland and communication was terrific with all my many questions being quickly answered and my worries being put to rest. She was delighted with her flowers, they looked even better than those pictured.
Thank you very much,
Ryan C
Tuesday 23 September 2008
My daughter-in-law (40th birthday !) was delighted with the bouquet, and I thank you for an excellent service. I will recommend that they use your company when sending flowers.
Ruth V
Tuesday 23 September 2008
Apparently the flowers are beautiful and so I am very grateful.
Ordering flowers online for my girlfriend back in the UK is not the easiest thing to do successfully! Thank you for at least making it a reliable and slightly more straightforward process.
Christopher
Monday 22 September 2008
Our cousins from Epsom called us in Canada to thank us for the beautiful flowers and chocolates we sent them.
Thank you for making it so easy to do. You are bookmarked in our favourites now.
We’ll be back.
John and Rhonda
Monday 22 September 2008
Our cousins from Epsom called us in Canada to thank us for the beautiful flowers and chocolates we sent them.
Thank you for making it so easy to do. You are bookmarked in our favourites now.
We’ll be back.
John and Rhonda
Monday 22 September 2008
Dear Sir/Madam,
Please allow me to start this message by telling you that I give a lot of feedback when I feel it necessary, but I find that nearly all the feedback I give is quite negative (but for a good reason I might add!). However, this e-mail is one of those one in a hundred+ which is actually positive. I must hand it to you all as a team, that I genuinely could not ask for more.
I have used Arena Flowers twice now, and on neither occasion have you failed to impress. The first batch was a little "I love you" gift which was frankly stunning. My partner said all her friends commented that the flowers were beautiful and they were delivered where, when and in the exact manner I had requested. Two happy customers - myself, and most importantly, the recipient! Not to mention some very jealous friends...
Thus, it seemed only logical that I returned when a certain someone's birthday came around. This time I opted for a little helium balloon too, and I can once again only try to put into words the "Wow" factor that was acheived. For a reasonable price with low delivery costs you offer outstanding flowers, beautifully arranged and delivered with impeccable service.
So I would like to say once and only to everyone at Arena Flowers: Thank you so, so much. You have made so many people smile, including myself and those on the receiving end. Do not think your efforts go unnoticed. Pat yourselves all on the back, and know that you are infinitely better than any high street florists I have used!
Sincerely,
George F
Sunday 21 September 2008
Many thanks, everything was perfect!
Brilliant service!
Kind Regards from Germany.
Roman
Sunday 21 September 2008
Just to say what a fantastic service you offer. I have ordered a few bouquets from yourselves and everyone who has received them is over the moon.
thanks again. I will continue to use your services.
Carol
Saturday 20 September 2008
Having used Arena Flowers for the first time, I wouldn't hesitate in using them again. The web-site is very straighforward to use and well set out. The recipients were delighted with their flowers and card. The fact that Arena informs you that delivery has taken place is very useful. Thank you Arena. Lynda W
Saturday 20 September 2008
Many thanks for your very prompt and courteous service. I received a lovely phone call from Veenus to say thank you and to let me know how lovely the flowers and chocolates were.
Hope to use your services again in the future.
Nicky
Saturday 20 September 2008
I have received the roses on time.thanks you very much and have a nice weekend..
Soner
Saturday 20 September 2008
Thank you once again for you great superb service, the flowers were greatly appreciated and also the wine.
We shall of course be using your service in the near future - congratulations on being so reliable.
Maureen
Saturday 20 September 2008
Thank you very much for delivering the flowers to my mom on the same day. Thanks for all your effort and help. You have made her day and she was very pleased to see them. Thank you again and I will definetly use your service in future.
Anisha
Friday 19 September 2008
Thank you for letting me know, this is an excellent service that you offer.
Karen
Thursday 18 September 2008
Just to say thank you for delivering the flowers to my Sister in Canada on the l5th September.
She was very pleased with them and said they were really lovely.
Many thanks for making her day!
Jan
Thursday 18 September 2008
Many thanks. My mother. who celebrates her 90th birthday on 18th September 08 is delighted with the beautiful flowers.
I was very impressed with the precise recording of message and delivery instructions - I will use your service again! Also, thanks to 'Jaquie' for her friendliness and interest.
Felicity W
Wednesday 17 September 2008
Just to quick note to say the flowers were beautiful - everything I had asked for was carried out; they were perfect.
Many thanks.
Lucy
Wednesday 17 September 2008
I would like to thank you. The blooms were exquisite and the flexibility of you delivering a day early with such short notice fantastic service i will definitely buy from you again.
Regards
Mathew
Wednesday 17 September 2008
My Mother received her gift on time and loved the flowers.
Mrs M
Wednesday 17 September 2008
Many Many Thanks for delivering my order of flowers to my dear friend Ilse DeB, she phoned me to tell, me how thrilled and surprised she was to receive such a beautiful bouquet of flowers. They came superbly packed in a box with plenty of unopened buds which will open in days to come. She also sent me a picture of them in a vase she was so pleased with them, also said the scent filled her room, the card was also very nice.
Thank You Arena, I will recommend you and will use your company again
Kindest regards
Cathy S
Wednesday 17 September 2008
Once again, impeccable service, lovely flowers that really made my mums birthday extra special.
Thank you for the brilliant and very reliable service.
I look forward to ordering again soon.
Sarah
Tuesday 16 September 2008
Thank you very much, we surely will use again Arena flowers, great service!
A kiss from Italy.
Elena
Tuesday 16 September 2008
Thank you so much. I am very happy with your service and will recommend it to all my friends.
Irene
Tuesday 16 September 2008
Thank you for your service!
Zartasha
Monday 15 September 2008
My daughter was absolutely delighted with the flowers.
This is the first time I have used Arena Flowers, but I will definitely be using your service again!
Karen
Monday 15 September 2008
Thank you for the prompt service I received, I was really impressed with the delivery.
The flowers are beautiful and were well received by my parents on their 50th anniversary.
Kind regards
Helen
Monday 15 September 2008
I wanted to thank you and Arena Flowers for the service you provided on Friday in taking my telephone order, and on Saturday when the flowers were delivered.
The flowers were for my parents 50th wedding anniversary, they were delighted.
The roses and balloon were delivered in a timely manner and in a robust box to protect them. The roses were beautiful, fresh and well presented.
The service you provided was excellent and I will have no hesitation in using your services again and will be only too pleased to recommend you to my family and friends.
Once again, thank you.
Jackie
Monday 15 September 2008
I just wanted to say thank you so much for the lovely delivery of flowers, balloon, wine, chocolates and the 'get well soon bear' to my husband in hospital. So many times in the past when I have ordered flowers from the usual flower companies they have been a disappointment but these were lovely just like the picture! The little 'get well soon bear' is so cute and has had lots of comments made about it. Also being able to order quality brand alcohol and chocolates rather than a shop's own brand makes it far more special. I have passed on your details to my colleagues family and friends and will definitely be using you again for both business and personal use.
Maxine
Monday 15 September 2008
Just to let you that the flowers i ordered from you for my friends birthday arrived within the time i asked on the 29Th August. My friend Margaret was well pleased with them she sent me picture and they looked perfect to me and she was well happy with. I looked forward to using your service again in the future.
Caroline
Monday 15 September 2008
It was really quick, good service!! Mam was happy:)
Rukhsara
Monday 15 September 2008
Thank you for such prompt service. My daughter was delighted and said the flowers were beautiful. I will certainly keep your number and am sure to use you again.
Jan
Sunday 14 September 2008
My Mother in-law was thrilled with the flowers and the freshness of them she rang us the same day and it had improved her day extremely.
We have used other flower companies before to send flowers to the UK but this time we thought we would try your company and are quite pleased with the result.
Sandra
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